Shipping Policy

Thank you for shopping with Cleo. We're committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has shipped, you'll receive a confirmation email with tracking information.

Please note that processing times are separate from shipping transit times.

Domestic Shipping (United States)

We currently offer the following shipping options within the United States:

• Free Economy Shipping on all orders $50 or more

• Economy Shipping

  • $4.90 for orders weighing 0–5 lbs

  • $19.90 for orders weighing 5–70 lbs

• Standard Shipping

  • $6.90 for orders weighing 0–1 lb

  • $9.90 for orders weighing 1–5 lbs

Shipping rates and delivery estimates are displayed at checkout before your purchase is completed.

International Shipping

We currently ship to 27 countries.

UAE, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, UK, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore

International orders are shipped using USPS and DHL Express, with shipping rates calculated at checkout based on your destination and package weight.

Please note that international delivery times vary by country.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are not included in your order total or shipping cost and are the responsibility of the customer.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to update after shipment.

Lost, Delayed, or Stolen Packages

Once an order has been shipped and accepted by the carrier, Cleo is not responsible for shipping delays caused by the carrier, weather, customs processing, or other circumstances beyond our control.

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly. We recommend checking with household members, neighbors, your leasing office, or your local post office before contacting us.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders returned due to an incorrect or incomplete shipping address provided by the customer may be subject to additional shipping charges before they can be reshipped.

Shipping Restrictions

At this time, we do not ship to P.O. Boxes or APO/FPO addresses unless supported by the selected shipping carrier.

Questions

If you have any questions about shipping, please contact us at help@cleothebrand.com.